Complaint / review text:
A few days ago I bought a clock from the Ross store in Walnut Creek. The clock was $20 and it wasn't even on sale, it was cheap but cute. I brought it home and my husband put a battery in it and everything worked. Just when he was about to put the clock on the wall we noticed that the hands on the clock broke off and fell. I started searching for my receipt and couldn't find it so I figured I could at least exchange it or get store credit.
I went back to the Ross store in Walnut Creek to try to return or exchange the item and the cashier told me I couldn't do it. She said it was against company policy to return a damaged item w/o a receipt. I asked for the policy, she pointed to a sign and I read it. It did say that there are certain items that they cannot return w/o a receipt if damaged and for the list of those items look on your receipt or ask the cashier. So, I asked for that list and the cashier Sylvia said it is on your receipt that you don't have. I asked to speak to a manager and a woman w/o a name tag that was standing at the next register just said, "ma'am, I am sorry this is our return policy." I felt that they really didn't tell me the return policy and I asked for an exchange. I also had the box and all the tags there with the clock, the only thing missing was the receipt. I called the district manager, left him a message but I haven't heard from him.