Complaint / review / scam report
Proflowers
Flower Delivery by Fed Ex? Really?

Complaint / review text:
So I was going back and forth between 1-800-Flowers and ProFlowers, and noticed the flowers I wanted to 1-800-Flowers were delivered by Fed Ex. I thought - how cold, no way do I want to do that - how impersonal. So decided to use ProFlowers, because there was no mention on their website about Fed Ex. So I proceeded to spend $69.93 for some tulips.

Fast forward to this morning. Flowers were delivered. By Fed Ex.in a BOX. Left at the back door. I was pissed. I called ProFlowers and vented about my frustrations, and they went on and on about how delivering them from the "fields to Fed Ex" ensures freshness, blah blah.

There is NO explicit mention on their website that all of their flowers are delivered by Fed Ex. They charge an $11.99 "Delivery Fee", which I interpreted as NOT a shipping fee, but a "delivery by the local florist" fee. I was down with that.

Flowers are supposed to be delivered in person in a vase, not by a Fed Ex driver in a box. If I had wanted to deliver a craft project to someone, I'd have ordered off Amazon.

Long and short of it - after being embarrassed that my flowers were delivered in a box, I used the refund and ordered flowers from 1-800-Flowers. Where it is more explicit that some flowers are delivered in a box, some are delivered by a local florist.

Contact information:
Author: Contact with Author

Offender: Proflowers

   State: Massachusetts   City: Worceste
Address: Customer Service
Phone: 18005802913
Site: www.proflowers.com

Category: Shops, Products, Services

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