Complaint / review text:
My mother ordered a cake to be picked up Easter weekend for my son. He won an award where we live in, West Virginia, and we ordered a cake to be picked up to celebrate with family at our Easter dinner at my parents. I was very unhappy about the cake not being done. The woman who waited on us said, "I make the cakes and I did not do one for a Tyler." She never even apologized. All she said was, “There are only 2 cakes in the cooler and there is not one that you described.” She never even offered a solution to the problem.
I understand this person was unhappy about having to work on Easter, however this does not constitute being rude to a paying customer. My mother was very upset because we had a celebration planned. She phoned in the order on Wednesday. The cake was to be blue and gold with ‘Congratulations, Tyler! ’ with a golden horseshoe on the cake. This took place at the WalMart in Norwalk, Ohio on Milan Avenue/Westwind Drive on Easter, April 8,2012 at approximately 1pm.