Complaint / review text:
I placed an order for a charity event to raise money for military veterans. I received an email the next day saying my artwork did not have a high enough dpi. The order was then placed on hold. I corrected the issue and sent the new artwork the next day. I also spoke to a representative on the phone. They confirmed receipt of the artwork and said everything was good to go.
I spoke to a representative three days before the event. I was told the order was still on hold. I was told the computer put the order back on hold. It is more likely, someone forgot to remove the hold. They said they made a mistake and would advised their IT people. Most likely, they don't have IT people. I was told they could ship the shirts to me in two weeks or give me a refund.
If they cared about customer service in light of their mistake, they could have printed the shirts the next day and overnighted them. I was told there was no manager to speak to, instead I was referred to the website www.ooshirts.com/misprints. It's funny how I don't see that on their homepage. The quality of their non service and customer service after was horrible. Stay away from this company