Complaint / review text:
I ordered flowers to be sent to my daughter for her birthday. They were originally ordered for Saturday delivery but when I found out my daughter would not be home, I changed the delivery to Sunday. This was done on the day I placed my order. On Saturday, my daughter, who did not know she was getting flowers, received a phone call from the florist demanding she pick them up. Since she was out of state, the florist very rudely said she would call her on Sunday morning. The call came after noon and the florist delivered but yelled at my daughter about making her work on a Sunday. When my daughter described the flowers to me, I asked her to send me a photo. The flowers were totally different.
I called Just Flowers who called me back after they spoke to the florist. They stated that the substitution of some flowers can happen. Some flowers! There wasn't one rose in the arrangement but many in the one I ordered. What florist doesn't have roses? They offered a $5 credit on my next order. Seriously, as if I would order through them again! A manager then got on the phone and stated that the florist had to substitute flowers because it was Sunday and then began to berate me because I didn't tell them my daughter was allergic to lilies when I ordered. Why would I have to? There were no lilies in my order. They refused to give me a full refund and refunded me $15. I would never order from them again. They are a horrible company! And most importantly, flowers delivered yesterday are already turning brown.