Complaint / review text:
Placed an online order on 4/21 for 5 in stock items. Received an email confirmation stating that my items would arrive in 4-7 business days.
To make a long story short, my order finally shipped on 4/27 (As several of the items were located in "different distribution centers", I was informed that 6-7 days was a normal shipping time frame for on line orders..) My order arrived at UPS (A 5 minute drive from my house) on 5/2.. (11 days from order date), it was listed as being on the truck for "delivery next day" FOR 8 DAYS. (Total 19 days) UPS was unable to assist me with this due to the "shipping method" chosen by the shipper. Daily emails to JCP yeilded the same canned response that it was on the truck to be delivered the next day, They were very sorry for the delay, but they informed me that UPS can take up to 10 days to deliver (Pure BS. I do all of my shopping online and have never had a problem like this with any other retailer.) Finally, on the 20th day (and my 12th email) They agreed to issue me a credit, as it appeared that the shipment was "missing".
My credit would appear on my credit card statement within TWO MONTHS. Unacceptable, don't order anything from them online that you don't mind waiting a long time for, if you are lucky enough to receive it