Complaint / review text:
I ordered flowers for both my mother and mother-in-law on Wednesday, May 9th, 2012. I was promised delivery on Thursday, May 10,2012, before 7 P.M. Et. No flower delivery. I called back Thursday, May 10, and was told the flowers were on a FedEx truck to be delivered on Friday, May 11,2012. No flower delivery. I called back and was told by the "agent" that the flowers were refused at my mother's nursing home. I called the nursing home and the girl that had been there all day said there was never any attempted delivery from FedEx for my mother that day. I called back to 1-800-FLOWERS and got another "agent" who told me she would re-order the flowers from a local florist to be delivered today, May 12,2012. There are still no flowers. I sent them an email requesting an update. The phone wait was entirely too long (I've listened to the entire Four Seasons on hold) and no response.
I decided to chat and the "agent" told me my mother's flowers would be delivered today before 7 P.M. (it was 6:45 already) and that my mother-in-law's flowers would be delivered on May 15,2012 (mind you, I placed the order on May 9,2012). I demanded to speak to a supervisor. He did call, and at present he is supposed to be calling the nursing homes to see if the flowers were by chance delivered today (it's too late to get a hold of the florist). Meanwhile, I am waiting for a return phone call from 1-800-FLOWERS to tell me what I already know: no delivery. I will never order from this service again. I will also never recommend anyone I know to use this service. As far as I'm concerned, 1-800-FLOWERS is using unethical business practices and advertising and should be investigated by the proper authority. I am disputing the charges on my credit card as "item not received."