Complaint / review text:
I deal with ShopNBC on a regular basis and most of the time, with no problems. The problem I am dealing with now is their adjustment to sale items. ShopNBC's policy is, if an item goes on sale within 30 days for less than you paid for, you get a refund of the difference. The problem is you don't get taxes back with the refund difference. If they charge me taxes on the full price of the item, I should be getting back the taxes on the difference as well. If you take the difference without tax, they apply it to the item in question. If you request "taxes back on the item", they just give you a shop credit. And you have to ask for the taxes back on the refunded amount. I'm sure most people do not know enough to ask for their tax money back on adjustments. They seem to be making a lot of money if they are keeping the tax money due back to the customer on adjustments. This is not a one time deal.
Lately, I keep a close eye on the items I purchase and if they go on sale within 30 days, I call for an adjustment. I only noticed within the past few weeks about the no refund of taxes on the refunded adjustment. Ex: I ordered a ring item #125-264 for $229.50. The next day, it went on sale for $189.67. Difference is $39.83. When I called for an adjustment, the girl was only going to give me back the $39.83, without including the tax on the $39.83. When I questioned her about the taxes, she had to put me on hold then came back with the $41.11, which I got back as shop credit. No a refund of $41.11 towards the item.
I'm confused. Am I not correct in assuming that ShopNBC is basically a retail business? So let's say I go for an adjustment at Macy's, something that I bought for full price and it goes on sale within a certain amount of time, Macy's will refund the difference to me including taxes on the refunded amount? So why doesn't ShopNBC do the same? Does Minnesota have different tax laws than most states? Thank you for your time in this matter.