Complaint / review text:
I used an on-line web site Flower Delivery Express in an "attempt" to send an arrangement welcoming my new grand daughter into the world. I used their guarantee next day delivery selection for the purchase to make sure they would be delivered to the hospital the next day.
The order was processed through Wesley Berry Flowers.
Not only did the NOT make the delivery on time (which meant they had to be re-routed to her home 2 days later), but the arrangement was nothing even close to what was shown. Wrong day, wrong flowers/colors, wrong vase... And this was the finest bouquet imaginable, even after Wesley Berry Flowers sent me an e-mail saying they were upgrading my order to compensate for the late delivery.
Ridiculous. I totally got ripped off.