Complaint / review text:
We have both been charge card customers of Kohl’s for many years. My husband wanted to purchase two pairs of sandals. The electronic tag stated both pairs of shoes were on sale for $19.99 each. When we went to pay, they both rang up at $24.99. My husband told the cashier they were marked at $19.99 each. Her attitude was one of annoyance with us at the difference in prices. She called a floor manager and we waited a very long time for a reply. She said we were wrong and the shoes were not on sale. We did not purchase the shoes. She was really annoyed then.
We went back to where the shoes were and all the electronic tags had been changed to the higher price and not on sale any more. My husband was furious and we felt betrayed by Kohl’s. We tried to do the self-scanner before the purchase, but it was not working. Another customer tried to use the scanner and she could not use it either. This has left a very bad shopping experience for us with Kohl’s. Not only was my husband disappointed, but the attitude of the cashier only made the situation worse. Our nice experiences with your store have been tarnished. This is my first complaint to any store, so you know it was a very bad experience for us. I just had to vent to someone.