Complaint / review / scam report
On May 3, I received the service from Sears repair and...

Complaint / review text:
On May 3, I received the service from Sears repair and service department to check my refrigerator. The technician found a fault and said we needed to order a part in order to fix the refrigerator. We paid $242.06, and the technician ordered the part at that moment. He informed us the part would arrive within 3-4 days and we needed to call Sears once we receive the parts and that a technician would come and fix our refrigerator.

71 days has passed. Until now, we have not received the parts, and every single day, we are calling Sears, spending hours each day to find out what happened to the order. The representatives affirmed to us the part is on its way and that we will receive it the next day. Refrigerator is a daily necessity, and with the Houston summer, it is very difficult to wait for such a long period of time, calling every day and have patience.

It is our humble request to resolve this issue at your earliest or at least let us know if you are unable or have issues to provide your service to your consumer, and we can find some alternatives.

Contact information:
Author: Contact with Author

Offender: Sears

Country: USA

Category: Shops, Products, Services


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