Complaint / review text:
I hate Macy's from the time they purchased smaller stores. I am from Chicago and loved Marshall Field's.
Macy bought them and turned the best shipping experience into the worst overnight. Macy's has NO customer service and I refuse to buy anything from there ever again. I broke this rule and went to Macy's about 3 months ago. I bought a cosmetic and had a very bad allergic reaction to it.
I tried to return it but they would not take it back because I didn't return the free gift they gave me when I originally bought it.
Now I don't know if that is truely Macy's policy or Clarins but I suspect it is Macy's. I wasted $76 and confirmed my vow to NEVER shop at Macy's again.