Complaint / review text:
I wear a size 10 shoe so naturally that was the size that I ordered (on 7/2/12). Once the shoes arrived, I found that they were a whole size too small even though the imprint suggested a size 10. I had to return the shoes and order a size 11 (exchanged on 7/7/12). Those shoes were a little too tight also but I kept them anyway. I called to cancel my membership because I am not the type of person to log onto a website once a month just to skip a month and spoke to a representative named Gabby. I told her I wanted to cancel my membership and she went through her whole script of trying to keep me but I kept telling her that I would just prefer to order when I am ready. She had a nasty disposition every time I said that. Nonetheless, after about 6 minutes on the call she finally canceled my membership and just hung up (membership cancelled on 7/20/2012). No "thank you for calling, " "have a nice day, " or anything! As a matter of fact, I was saying to her "thank you and have a nice day" when I found out that she had hung up on me. I hope the phone call was recorded because this customer service rep was not very nice.
I would not recommend JustFab to anyone only because the customer service that I received from Gabby was not up to par and the fact that they will charge your credit card every month if you don't skip a month. When I opened my account, there were the options of either being a VIP member or pay as you go customer; I didn't choose either. I just pressed continue and continued on with my shopping. I guess the site chose for me.initially I wasn't mad about this, seeing that I buy shoes often enough (not from this site), but after having to call and being placed on hold for up to 25 minutes at a time (called 3 times) and having to ship the shoes back and once I got them back, they still didn't have that "perfect" fit (although they do look nice)... It is just a hassle and a headache so I would much rather buy my shoes as I go.