Complaint / review text:
I ordered flowers for a good friend who lives on the mainland. I used JustFlowers.com (first time and last time). The flowers were supposed to be delivered on Aug 6th with instructions to call the recipient prior to delivery. On Aug 6th, I called my friend. She said she hadn't gotten any phone calls about flowers nor had she received any flowers. I immediately called Just Flowers and they at first told me the flowers had been delivered. I asked that they call the florist and confirm. The next morning (Aug. 7), I received a call from Just Flowers at 5:30 am telling me there had been a glitch in their system and the flowers had not been delivered. I said, "Well, I still want her to have the flowers so please have the florist deliver them but please call her first!" I called my friend that day and she said nope, no flowers and no phone calls from any florist.
I called Just Flowers back on Aug. 7 and requested that the order be cancelled and a refund be issued to my card. Customer service tells me she can't do that without talking to the florist first. The florist in there is now closed and they will call on Aug. 8,2012 and speak to the florist. I told her that is fine, but I want to cancel the arrangement and be issued a refund. Today, Aug. 8, I called Just Flowers to find out about the refund. While I am on the phone with them, my friend sent me a text message that she received the flowers. The lady comes back on the phone and says, "We're sorry, ma'am. The flowers have been delivered already and accepted by the recipient." I said, "Don't you think I deserve at least a return of the delivery fee?" She said, "I am not authorized to do that, ma'am. She has the flowers." I will never use this service again! They are a rip off! How do they stay in business?!