Complaint / review text:
My wife and I purchased a Dyson DC28 animal vacuum based on our needs from having three dogs. We figured with all the hair, even though much more money than we normally would spend for a vacuum, it would be worth the price based on the advertising for Dyson's quality.
Upon it's third use, the handle locked in the upright position and would not release.
I tried everything but could not get it to release so I called Dyson. The rep I spoke too was very nice, however, his advice on the quick fix failed to solve the problem.
Apparently Dyson is aware of this issue and continue to sell the product even with this defect.
Needless to say the vacuum is boxed up and being returned for a full refund. I highly doubt that I will be investing this type of money again in a Dyson product if this is the quality of their items being sold, especially when the item is in excess of $500.00.