Complaint / review text:
I purchased 9 Hunter fans model #28732 for our new house. The same fans went into all rooms including office and bonus room. Within 5 months, the lights on the 4 fans went out around the same time (days apart) and we could not get the light to come back on. We then called Hunter and ordered 5 additional light kits. Since it was not yet 1 year, they sent the light kits out at no extra charge. Because I had a feeling the light kits would go out again, I asked if they can send out one for all 9 fans, but the rep said we would have to call as they go out. Fair enough. So we had one extra light kit and in September 2012 (after the 1 year was over), a different fan light went out. So we used the extra kit we had. Last week, another light went out but this light was one that we had already replaced. We called Hunter customer service and explained the situation.
We told them this was already an ongoing issue and that there should be past records of the same problem. They said regardless of what we have been dealing with, that the light kits are now going to be offered at full charge. The rep on the phone was very rude and became unprofessional as the conversation went on and as I got more upset. I asked for a supervisor and he called back the next day. He began to explain that wattage limiter is the issue and the part is not what Hunter requires, but that it is a government regulation. I have no problem paying for a part if this was a defective fan, however, I am not dealing with a defective fan. I have a light kit which will continue to go out on me. So Hunter says I have to pay, each time I need a light kit. Are you kidding me?
The supervisor went through several scenarios with me. He asked if we were using the approved wattage bulbs. He said that only a 60-watt bulb was approved to be used with the fan and not 25-watts. He referred me to the owner's manual. I had the manual in front of me and it says recommend 60 watts maximum. That means I can use anything up to 60 watts. Then he began to say that I should have the wiring in my house checked by a professional. At that point, I said, "I will never buy another Hunter fan, " and hung up the phone. It was a complete waste of time and I wished that he had never called me back. What a disappointment that we pay for a product that the manufacturer will not stand by when there is evidence of malfunctioning. I just ordered 3 fans for my outdoor patio and it is not a Hunter brand. I hate the fans and I hate their lack of service.