Complaint / review text:
I took my ring in to get the prongs and diamond replaced. I bought the lifetime jewelry protection plan, and they sent it back with a handwritten note that they did not fix it, not normal wear, and prong to bent from abuse. When I purchased this ring and plan, the lady in Zales knew I was a truck driver. I could never wear my ring to bed or to work. I was always afraid. But even on 4-26-12, I work at Macy's. There was no abuse. If Zales in California knew and they did, why did they sell me the lifetime plan? I was very upfront with my line of work, and my husband had his own concerns when I purchased my and my husband's rings from them. They had me believing that protection plan would take care of it, as stated on the folder Zales Outlet Lifetime jewelry protection plan. I was never told to triad it in. I love my ring. I want Zales to hold up their end of our agreement. Amy, sales manager, said there is nothing they can do.