Complaint / review text:
This company is a scam, horrible customer service, shoes are never the true size. I am currently stuck with 4 pairs of shoes I cannot fit, two of which I am still within its 30-day return policy but I can't seem to get a live person on the phone. When I reached what I thought was a live person, after being on hold 25 min., she asked me my first and last name 5 times. After getting frustrated, I stated that I've given her my name several times. This person proceeded to say some gibber and ended the call.
I tried to go online to return the shoes and they told me I had to speak to someone in order to do so because of my membership status was "v. I. P.", but I have been treated anything but. I couldn't cancel my membership unless I forfeited my $130 credit, so I had to purchase 3 more shoes, all which I ordered a half size bigger. Only one pair fits and the other two are like a shoe size and a half too small, wth! Plus they're going to charge me a $5 restock fee for each item returned. Why, when it's not my fault their product is not up to par and doesn't fit even after I ordered a half size bigger than what my actual shoe size is?
The first time I tried cancelling my membership, the woman told me I just had to log on once a month to skip the charge. I did so, "logged on" thinking I was in the clear. Six months pregnant, trying to get something to eat on my lunch break, I swipe my card and it's declined. After figuring out why, I called for them to return my money as I had none to feed myself and my unborn child. This lady proceeded to say, "Oh, you have to click 'skip this month' too, not just log on." So I said, "Why did the other lady just tell me to only log on?" She had no answer.
Long story short, I had to call my bank and force them to make it a fraudulent charge in order for me to have my money back in my account so I could feed my unborn child because JustFab was non-sympathetic to my circumstances and their misinformation from their staff. I'm still trying to return the shoes and cancel my membership.