Complaint / review / scam report
WEN by Chez Dean
This company sucks and their customer service sucks. I...

Complaint / review text:
This company sucks and their customer service sucks. I like their product, but I have been buying it on Amazon and eBay because it’s cheaper and you don’t get locked into the subscription plan. I saw a really good deal one day that was the regular 30 month supply package plus an extra cleansing conditioner for the same $29.95 price. I called and asked customer service if I could sub in anything for the products I don’t use (deep conditioner, the gel, the pomade stuff) and they said sure. I asked how this would affect my price and he promised it would not affect the price at all. I confirmed this several times, because I knew it was probably not true. Of course, I have nothing in writing. Not surprisingly you can't make changes to the contents of your subscription on your online account, probably for this reason.

So now I’m somehow paying $100 a month, and I called and told them I wanted to go back to how it was and they said this deal I described never even existed! I looked at my order history online and it’s not there either. I know it existed because I still have the two bottles and all the crap sitting in my bathroom and I know what my credit card was charged. It was all very unscrupulous and the customer service guy was rude and made me feel like I was lying or crazy. Just buy it on Amazon if you must have it because at least those people are nice.

Contact information:
Author: Contact with Author

Offender: WEN by Chez Dean

Country: USA

Category: Shops, Products, Services


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