Complaint / review text:
After numerous calls to paypal's customer service, I am still in need of assistance and support. I have been a seller and buyer for 3 years, never had issues with paypal. Unfortunately, I encountered an issue with a transaction and have not been able to submit my case using the regular channels available from paypal.
On May 14th, 2008, I sold (via ebay) a notebook for 2,720.00. The buyer that won the listing provided an "unconfirmed address" so I decided to hold of on the shipment of the goods.
After, receiving payment, Paypal imposed a hold on the funds pending a payment review and investigation of the buyer. I received an email from Paypal saying that the funds were release and that the review was finished. I then proceeded to ship the goods as paypal had confirmed that the funds were legitimate. 2 weeks later, Paypal Debited my Paypal Account alleging that the buyer was fraudulent even after they held the funds for investigation and releasing them saying that the transaction was reviewed and it was legitimate. 2 weeks later they reversed the transaction. Called paypal and pretty much said that they made a mistake, that the funds were fraudulent. I advised them that I had overwhelming evidence (via emails from buyer) proving that the buyer actually received the items and that she knew about the transaction. They replied that the investigation was over that their desicion was final. The amount is for 2,720.00.
I am in need of assistance regarding this matter. I was told that the transaction did not qualify for Seller Protection Program but according to Paypal's user agreement it should as the payment was reviewed by Paypal. All I am requesting is that I would be given the opportunity to present my evidence. Thank you for your assistance in this matter.