Complaint / review text:
My daughter shared an off-campus apartment with 2 other students during her senior year (2007 - 2008) at IUP (Indiana University of PA). The apartment was rented from Northwood Realty Services. Despite claims that the apartment was cleaned prior to the start of the school year, the apartment was a disgusting mess when the students moved in. Screens were ripped and the bathroom was filthy. When asked to repair/replace the ripped screens, the realtor replied that the tenants would only rip them again, so why bother? After threatening to withhold the rent payment, the screens were finally replaced. When there was a leak in the apartment, again the realtor refused to spend any money to have a plumber come out, saying the students could do that if they wanted. All in all, Northwood Realty was totally unresponsive to any tenant needs.
At the end of the year, after the students paid to have the carpets professionally cleaned (a requirement of the lease), Northwood Realty withheld $820 of the total $1050 security deposit, claiming that the apartment was left a mess and that the chair in the living room was broken and had to be replaced. The apartment was definitely left in no worse condition than it had been at the start of the year, as was the chair, which had been broken before the students moved in. Unfortunately, since we did not take pictures of the apartment (or the chair) at the beginning of the year, we cannot prove that everything was in poor condition to begin with, so we have lost most of the security deposit.
Do not rent from this company. My daughter had previously lived in a Lazor Brothers apartment at IUP and it was much nicer and the realtor was much easier and better to deal with.