Complaint / review text:
I bought my mattress at Mattress Galeria after a year the mattess was exchanged and again in less than a year the new Simmons mattress sagged. Mattress Galleria went bankrupt.
Now I have to go after Simmons. They too sent me a letter saying that sagging is expected for body countour! The purpose to buy a firm mattress and we paid $5494.00. And it is not performing to what it was intended!
My showlders get num and my husband has headaches. Somebody please advise. $5,494.00 is not $700! We bought it because we are getting old, and life is shorter every single day that passes by.
It's not fair to live in pain. I requested refund or exchange and they are just ignoring me and time is passing by.