Complaint / review text:
I ordered the flowers on Thursday, May 9, for delivery on Saturday, May 11. On Sunday, my mother had still not received her flowers, so I called. The automated voice secretary first said they would not be able to confirm deliveries, but then connected me a to a customer service representative. He did not speak very good English, but he found my order and put me on hold to "call the florist". When he returned, he said he could not reach the florist.
I called back on Monday morning and spoke to a young lady who again had difficulty with English. Even though I gave her the order number, and she was able to find it, she kept asking to confirm every little detail - my name, the recipient's name, the day it was ordered, etc. I finally asked her to quit stalling and find out why the flowers weren't delivered. She put me on hold. When she returned, she said that the florist didn't deliver them because they were busy and had a lot of orders.
When I questioned this she said, "Ma'am, it was a holiday!" When I repeatedly asked to speak to a supervisor, she refused. Also of note, I initially ordered flowers for both my mother and my mother-in-law from a different online florist. Several hours later, I received an email that they were sorry, but they wouldn't be able to fulfill the order to my mother. That was when I ordered the flowers from ProFlowers. My mother-in-law received her flowers Saturday afternoon. Apparently, some florists can keep up with what is ordered, and if "they are busy and have a lot of orders" they don't accept one they can't fulfill.
I would never order flowers again from ProFlowers, and if I can find the name of the local florist who just decided not to do their job, I'll be sure not to ever order from them either.