Complaint / review text:
A few weeks ago I made my first (and last) purchase at Fredericks.com. I was emailed about a great one-day sale they were having, so I jumped on and bought several different items. After almost 2 weeks of waiting, my items finally arrived. First of all, the quality of their clothing items is terrible. I decided I wanted to return 2 of the items I purchased. I was told I would need to pay return shipping cost of $7.95 and then I would also be charged the original shipping charge of $15.95 (since my original order gave me free shipping)!
So basically, the 2 items I want to return only total under $20. Meaning, I would owe Fredericks.com for the return! Unbelievable! So my choices basically are keep the items I am unhappy with or pay Fredericks to keep them. I'm out my money either way. Horrible customer service! I definitely will never shop here again!