Complaint / review text:
My boyfriend decided to do something to surprise me on Mother's Day by getting me flowers from him and his son. When I got home from work, I was told to listen for the door until 9PM that evening. 9PM came and still the doorbell did not ring. I was on the phone with him and he was beginning to get worried about his surprise. The next morning came around and I had to go to work. By the time I got home, there was still nothing at my door (someone was at my house all day and said that the doorbell did not ring). He called and wanted to ask if they were still going to be delivered because he had already replied to the emails at least 4 times.
For the next few days he called and tried to talk to customer service. He finally got to talk to someone and they told him that he would get a refund within 4-7 days. By day 8, we still haven't gotten the refund so he called again today. He called and called and called and never got anyone. Then he pressed a different option to see if he could talk to someone that would actually talk back, so he tried the order option. The woman that he talked to did not want to answer his questions. She gave him the same number that he just called and told him to pick the customer service option. She was extremely rude and hung up on him when he asked to talk to a manager.
He then called his credit card company and did a 3-way call with this flower company. They waited almost 20 minutes just to talk to someone. The rep tried to get customer service over and over again, then tried the same option as he did and finally got to talk to someone. The rep from the card company thought this was completely ridiculous that they waited that long to talk to someone. So now we are waiting the next 4-7 days to see if we even get the $88 back at all. My advice is do not order from them! If you are out of town and want to surprise someone, call a local flower shop near the person you want to send flowers to! Do not waste your time and money on them!