Complaint / review text:
I signed up for eBay back in 2007 as a buyer. Throughout the years, I've made a number of purchases from eBay. I used PayPal as my payment processor. I recently started selling merchandise on eBay around the middle of April 2013.in doing so, I've had to signup for a verified PayPal seller account, which had to be linked to my Progressive Bank checking account. Things have been going awesome with eBay and PayPal until June 2,2013, when I got an email from PayPal notifying me that my account had limited access because they apparently found a suspended PayPal account with a current negative balance of $1,700 under an email address other than the one I'm currently using now. They also claim that my name, home address and my social security is linked to the PayPal account. I assured them that I've never had a PayPal account under that email address.
I do still use that email address they're claiming to be linked to the old PayPal account. I've never gotten one email from PayPal with regard to this matter. My home address has been the same for over 20 years and I have never gotten one letter from PayPal with regard to this matter. The PayPal agent told me that the transaction took place in 2008, but he wouldn't give me any other details about the matter. The agent said that I needed to put in a fraud claim with PayPal and it would be reviewed. I would need to call them back later in that day or tomorrow.
I called PayPal later that day and learned my fraud claim had been denied. I'm being held responsible for the negative balance and the only way to resolve the matter would be for me to pay the negative balance. I tried telling them I didn't have anything to do with this account and asked them why is it I'm just learning of this issue after 5 years. I built up a pretty nice balance on PayPal - well over $500. I was told that money is no longer mine and PayPal has the right to take the money...
Please help! Is there anyone who can advise me of what to do about this matter? I'm not about to lie down and allow PayPal to steal the money that I've worked so hard to make for something I've had nothing to do with.