Complaint / review text:
We rented a carpet cleaner from home depot with the intention of cleaning a large carpeted area and 2 upholstered couches. We had rented the same type of machine in the past with great success. We had done one section of the carpet and then switched the machine over to the hand held tool for the furniture. On the first pass on the couch a strong smell of bleach and instant discoloration of the couch appeared. We turned off the machine and stared in disbelief as the brown couch turned orange in front of my eyes. I immediately called the home depot tool rental center and asked “how do you clean your machines when they are returned? ” I was informed that they use a power washer on the main tank but not on the hand held tool. When I explained what had happened, I was instructed to take pictures of the damage and to see the store manager when we returned the machine. We tested the hand tool further and were confident that there was no more bleach product in the hose or nozzle. We proceed to clean the remainder of the furniture with no further incident – only to discover that as the base was sitting as we cleaned the couches it was leaking all over the carpet. An area of approx. 10ft was SOAKED to the under pad and subfloor. This area of the carpet also became quite discolored (either from the cleaner or reside of bleach). We also took pictures of this. As my husband wheeled the machine back into the tool rental area, the HD associate commented “that should not be doing that” as a long trail of water was running behind the machine. A store manager listened to our complaints and viewed our pictures. He was apologetic and assured us that the HD insurance company would be in contact with us.
And this is where the REAL fun begins. After 4 weeks of endless emails and follow up phone calls on our part we have been offered $300.00 for the replacement value of 2 couches and approx. 800 sq. Feet of carpet, underpad and subfloor (it is a big room). It was also graciously offered to us that if we were that anxious to have this resolved we “might want to consider putting a claim through our own home insurance”.
I will tell this story to whoever will listen and only hope that it reaches 1000 of people.