Complaint / review text:
On 06/14/2013, I went to the Forever 21 in the Arden Fair Mall in Sacramento. I chose over five items from the cosmetics and tools area, where there was a sign posted on each of the three sections. The sign said "Cosmetics and Cosmetic tools on sale" and had original and sale prices listed. I went to purchase and not a single item came up for the sale price. I politely showed cashier Katie the signs by the products and she acknowledged them, and asked for assistance changing the price. Then came the store manager, Candice. She went over and picked up the sign directly from the bin where the items were. She then came back and simply said she wouldn't change them price for me. I calmly explained to her that it is clear cut: a sign and a product, and the price should be in the register. She refused to honor the printed price of the sign. I left those items behind. This is an example of poor service at the Forever 21 in Sacramento, CA.