Complaint / review text:
I had purchased items online and unfortunately the items did not fit. Per the Return/Exchange policy on my receipt, I went to a nearby store to do the exchange. I was informed by the cashier that I would have to return and then repurchase the items. Why does ON have such a ridiculous return policy? I have the required documentation for a return or exchange but they still make it extremely difficult. I was later told by a manager that there was a 'loop hole' which would have allowed me to do an exchange without having to return and repurchase.
Why aren't all ON employees trained in the same manner? This is a fairly successful company I'm assuming, but their policies are outdated and unaccommodating to consumers. My daughter is extremely picky about the fit of her jeans, and unfortunately ON is one of the few companies she likes. However, I would rather 'bite the bullet' and pay the extra monies towards Abercrombie Kids clothing. Their policies are more generous for consumers.