Complaint / review text:
I called to get a question answered about renting their onsite van to bring home an appliance that I had Purchased on 7/20/08. When I called I got sent to a call center. The call center agent then told me that they don't know what service the different stores offer, and then sent me to Avis Car rental. Then I called back and explained the question to the next lady and the call center, becuase at this point of have now called the store three times and have yet gotten anyone to answer the phone. But then again the lady and the call center transferred me to a voice mail. I Once again called the store to now speak to a manager. No an answer the call ended up ending on me.
I called again told the operator that I wanted a manager it transferred me to the call center, and the women then tranferred me to the Human resources department. At that point I got my question answered about the van but still was unsuccessfull about reaching a manager. I feel sears should contact me and settle this because to get a simple answer it took me an hour. I was late to work, and cost me almost half of my monthly cell phone minutes. I will now be returning my refrigderator. I manage at Home Depot and I know that if I were to treat a customer this way then the corporate office would step and take care of the customer since thats why we all have jobs, and probably use some sort of disipline on me to take care of the situation. I will also be canceling my sears card and shope somewhere else.