Complaint / review text:
I sold an automotive diagnostic code scanner to a automotive repair shop in Ohio with no problems. Got paid, the item was shipped and delivered. Then the problems started. The buyer made the claim that the unit was incomplete which was nonsense as I shipped everything listed. The buyer opened a claim saying the item was not as described. The buyer then demanded I send him a adapter plug that he thought he needed. I informed the buyer that the adapter plug he wanted was not part of the auction and was not even compatible with the unit he bought. I found him a plug I thought he was looking for and he bought it then made the demand I reimburse him for his purchases from other sellers.
Both demands he made on me were blatant violations of eBay policies and considered extorting the seller. EBay told the buyer to send it back for a refund which I issued. Oddly enough, the buyer sent me the adapter he bought from another seller which I sent back to the seller after they sent me return postage for it. I could have kept it but I took the high road on that. After getting the item back via UPS, I used a video camera to document the arrival and the condition as I opened the box. Everything was good, the unit powered up and passed the self checks. I immediately relisted the item back on eBay which sold 3 days later.
The second buyer claimed items were missing. The items were not missing as they were never included in the auction listing. Particularly a software cartridge which I have never owned. The buyer opened a claim but since eBay's policies favor the buyer 100%, they found in favor of the buyer. EBay has since informed me that they issued the buyer a refund and now expect me to reimburse them before I received the item from the second buyer. If the item comes, I will again document it with a video camera as it comes off the truck for legal purposes. Nope, I will never do business on eBay again because there is no way to leave negative feedback for bad buyers.