Complaint / review text:
On July 17,2013, I received a promotional email from Frederick's of Hollywood with the subject line: Three words: Fierce. Wild. Vixen. Plus, free shipping on everything. The email stated "We pay for shipping. No minimum purchase." At the time of purchase, I was not charged for shipping. Today, October 1,2013, I received an email from Frederick's stating that a billing error occurred on 7/17/2013 when I placed my order and that, as a result I was not charged the $5.95 shipping cost. Thus, they will be billing the card they have on file for the $5.95 shipping cost for my 7/17/13 order. Pursuant to the promotional email I received on 7/17/13, there was no shipping cost. How Frederick's can retroactively charge me for a shipping cost that doesn't exist is beyond me. I called and spoke to a customer service representative who was unable to assist me and could not transfer me to a supervisor. Needless to say, I will not be shopping there again. Who can trust Frederick's and their false advertising?