Complaint / review text:
I practically grew up with Forever 21. I've been a loyal customer for 10 years. I know their return policy is pretty strict and I make sure to keep my tags attached and receipt until I am absolutely sure I want to keep an item. But on this occassion, I've misplaced the receipt but still had the tags attached. I called ahead to make sure I'd still be able to do an exchange at least. I wasn't even expecting a store credit. They said I would be able to do an exchange even without a receipt.
I find an item I like, which was $22.80 and the item I wanted to exchange for it was only $12.80. I'm even spending MORE here. When I get to the register, they have to check the item to see if they even carry it within the store which left me confused because it's a Forever 21 item! I have the tags attached! How could it be not a Forever 21 item? They tell my item that I want to exchange that it's a Onesie. Meaning it's a one of a kind and since they have no others like it in their specific store, they can't take it back.
I told them I even called ahead to make sure I can EXCHANGE but still the manager on duty, Clarissa, said it was their 'store's policy. I asked her to point it out on the card they leave next to the registers where it says they can't take back a onesie. It doesn't! They make up policies as they go along! If in fact they can't take back a onesie the consumer should be aware!
I couldn't return/exchange the item at all. I still have it.