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Complaint / review / scam report
Ancestry.com
I was Google searching for an antique map of a particul...

Complaint / review text:
I was Google searching for an antique map of a particular place and Ancestry.com came up as a hit and gave the impression that they had it. I signed up for a free trial. This required me to agree to a subscription, with regular payments from PayPal if I did not cancel it before the free trial expired. I then searched their site and could find no map that even closely resembled what I was looking for.

Immediately I cancelled the subscription and a screen came up confirming my cancellation and informing me that I would receive a confirmation of cancellation email. I wish I had taken a screen shot, but I didn't because I thought the email would suffice as proof of cancellation. However the email never arrived. I have searched my junk mail and deleted items to make sure it did not get trashed as spam.

I have just gone into PayPal (one week after cancelling) and found that the recurring payment facility is still active. Luckily I did this a day before my free trial expires and cancelled it within PayPal, so hopefully Ancestry Con won't be able to charge me.

Contact information:
Author: Contact with Author


Offender: Ancestry.com

Country: USA
Site: www.ancestry.com

Category: Shops, Products, Services

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