Complaint / review / scam report
I originally scheduled an appointment for a service tec...

Complaint / review text:
I originally scheduled an appointment for a service tech to come to my home on 8/14/08. The technician that came out said that it was the compressor that needed to be replaced so he placed an order for the part and told me that I would be receiving it in the mail and when I did that I would need to call and setup an appt for someone to come out and replace it. So I waited and I did receive the part the following week on 8/20/08.

I then called customer service to schedule an appt and they told me that the soonest anyone could come out was 8/26/08. I went online and seen that there was another appt for Monday 8/25/08 so I booked the appt myself. Then come Monday 8/25/08 I receive a call that the tech had called out sick so I needed to rsc the appt date to Thursday 8/28/08. I was so upset that I emailed the corporate office for assistance to which they provided none!

I did and The 2nd tech came out and he determined that the 1st tech ordered the wrong part and that it was not the compressor it was another part to which they no longer make so we would be getting a new refrigerator per the Master protection warranty we had. I explained to the tech the importance of my situation because at this point I was without a refrigerator for three weeks now and wanted to know if this would be done asap to avoid any further inconvenience. He told me not to worry that he would take care of it.

I called today to get an update since i have not heard from anyone and a customer service rep told me that I would probably not hear anything until Tuesday! And she told me that more than likely they would be calling me to setup an appt for them to deliver and that it would take a week or so for them to do so. So that means I have to now deal with not having a refrigerator for a Month! I asked her if there was any compensation due to the turmoil I experienced and she told me no. I am so upset and disappointed at the service I have been receiving from Sears that I just want my refrigerator replaced and I am never going to buy another product from Sears again! I would like to receive some sort of compensation for my trouble and know that someone there cares. Family of four - two adults and two kids without a refrigerator for almost three weeks now. We are not rich and cannot afford to eat out every day so we have been eating soups and anything that does not require refrigeration!

Contact information:
Author: Contact with Author

Offender: Sears

Country: USA

Category: Shops, Products, Services


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