Complaint / review text:
Ordered a pair of pants on they sent me the wrong pants entirely. They then tell me that i need to book a return for the pants, they will refund me, and i need to order my original pair of pants AGAIN!
So, i have to fix their problem.instead of taking responsibility and having the original pants delivered to me, i have to now go the extra mile and return the pants, WAIT for them to pick it up, WAIT for my refund, order my pants AGAIN and then WAIT for it to be delivered AGAIN!
I am not going to fix your problems for you.
BTW, no apologies from your staff when phoned. All i heard was I need to do this and I need to do that...