Complaint / review text:
I ordered a bedroom suite from the JC Penny catalog, I paid in full. I received the suit, their was damage to 4 pieces, 2 night stands the dresser and the mirror. I re-ordered the 4 pieces again, got the new shipment, there was damage to 3 pieces this time, sent them back and reordered the 3 pieces, got them and there was damage to all 3 peices again I reordered those 3 got them delivered and there was damage to two pieces, I have reorded the dresser again and I am still waiting for it. I was charged for a night stand all of a sudden because I had to reorder it again, they say when they get a night stand back that was picked up by their delivery people they will credit my acct. Still waiting on the credit, they did not do that with any of the other pieces I have had to reorder. This has all started in July 2008 and we are now in Sept 2008 and still the order is not right.in total I have had 4 deliveries and 4 pick ups of this furniture.
I have been charged for three night stands I have only 2 in my posession. Every piece of funiture has to be unpacked by me and put together, I have done this 4 times.