Complaint / review text:
I ordered a dresser and bed tables the day after labor day. I paid over $200 for shipping. Yesterday 9/12/08, I finally got the call from the trucking company. They said they could only deliver between 8 am and 4 pm with no weekends. I also had to be home between 8-12 am or 12-4 pm. I work during the day and cannot take time off of work for the delivery. They could not offer to deliver any other time.
I cancelled the order and I have been told I will have to wait and have this resolved on my credit card. I have ordered from JC Pennys for years and I have been a loyal customer. Why would they use a trucking company who only delivers during working hours? I could have picked this item up at their store without the hassel of this company delivering these items. Word of advice, do not order furniture through JC Penny. I will take my business elsewhere in the future.
$1000 still on my credit card and not resloved.