Complaint / review text:
I ordered a bundled package through At & T whom I had phone service already. Dish Satellite subcontracted to D&M in DesPlaines Il. I am in Burlington, WI.
First appointment was for 12-4 Fri. "Peter" called at 4:45 to tell me he would call later to tell me when he would get there - he needed to do another job first. He called again to tell me he would be here a little later. He never showed/called. I called both AT&T and Dish. They informed me they would be here Saturday. I waited all day. No show - no call. I called them again. Dishes Diana (No. USP) said they would send out there own crew and install on Sunday. I waited all day. No one showed - no one called.
On Monday I called both companies. Ann from AT & T got Dish on the phone and was informed that it had been "rescheduled" installation for Monday between 12-5, again with their own crew. I took off work and went home to wait. No show and no call again. I called them both again. Then Monday night late I recieved a call from D&M who said they were just notified of the installation order and they would be here first thing today. At 9 A.M. Their installer "Peter" called me to say he was the installer. He is the very same man who called and failed to show on Friday. I asked for his bosses name. He hung up on me It's 10:41. He hasn't showed up. I called his company. They answered the phone and asked my named. When I gave my name they told me they don't speak english and hung up on me. I called Dish back and talked to Charlie. He told me I need to call the installer myself - they couldn't. And I should just wait.
I am still waiting...