Complaint / review text:
Ordered 3-piece leather furniture set. Day before they (central delivery office) were to deliver they cancelled and reschedule two weeks. I made arrangements to give old furniture to charity and was not expecting a two week delay. I called the central delivery office to complain and ask for some compensation. The man on the phone was extremely rude and put me on hold in mid-sentence while I was asking for a supervisor. They have no desire for customer satisfaction and promptly cancelled my order. Do not buy from JCPenney, this is my recommendation.
Stuck without furniture as they could not deliver as promised nor compensate me for a delay.