Complaint / review text:
Checkers advertisers 2 hours "free" parking whilst the Centre offers 1 hour free parking. I was at Checkers and validated my ticket at Checkers after 90 mins but was still charged when I wanted to exit the parking. I approached the manager at Checkers at that time "Zamani" and queried why does Checkers advertise 2 hours free parking when this is clearly not the case. This has happened to me 4 times before (I paid all the times to exit the parking). Zamani kept asking me "how do you want me to help you".
Cut a long story short, we ended up in a screaming match in the parking lot at 19h00. The parking ticket is no longer an issue - but how my query was dealt with by Zamani is apalling. He never once apologied or took my details down. Where are your customer service skills Zamani???
Yesterday (25/03/2015) I left a message with Sharlene Williams for the senior manager at Checkers to call me. When I followed up on this call hours later - Sharlene says "I went on lunch and did not give the message to my manager".