Complaint / review text:
I am writing this letter in regards to my extreme disappointment with JCPENNY's company and services. On Sunday, September 21 I arrived for my first, and last, appointment for a highlight and cut. My stylist, Sharon, was extremely kind and knowledgeable. About 15 minutes into my appointment, she proceeded to pick my purse up from the floor and place it on her counter. She placed my purse directly onto her hot curling iron, and it sat there for about thirty minutes. When I received a phone call and reached to my purse to answer my phone, the medal attached to my purse was extremely hot and burned my left hand. My hand immediately began to swell, blister, and bleed all over my palm and two figures. My purse was also burned. Sharon grabbed a wet paper towel and handed it to me, then continued foiling my hair. She later realized that I was bleeding and requested a manager to file an incident report.
Thirty minutes later a manager arrived. Drilling me on my hand, and calling me nothing short of a liar. She asked if my hand was already bleeding, and continued to ask me... At least three different times, why I would grab at the curling iron, which I did not do. She then disappeared to find me Ice and a band-aide that I requested, only to arrive another 20 minutes later with a small band aid and ice. My hand was throbbing, bleeding, and extremely painful. No one did anything about this, besides act like it didn't happen. When my hair was finished...
I proceeded to the register, only to be hassled about a check that I was told on the phone would be an appropriate form of payment. I had a swollen bleeding hand, wrapped with Ice and multiple bandages. I am new to the Seattle area from Kansas and had not received my debit card in the mail yet. I explained this to the lady who scheduled my appointment and she said a check would be suitable. I had to wait another 45 minutes being hassled by yet another manager about how I intended to pay for my service that burned my hand sense they wouldn't take my check.
He made me sign up for a JCPENNY card as well as contact my mother in law via telephone and give them her credit card number to pay. He wouldn't even let me leave to find a bank ATM. Other than my stylist, Sharon. The employees within salon were extremely rude and harsh.
Between the 150.00 dollar hair service that took about five hours total, time lost at work sense I cannot use my hand, a damaged 250 dollar coach purse, and the embarrassment placed upon me like I was some petty thief, I will never return to a JCPENNY store again. Not Portraits, Not Salon, Not Retail. Nothing.