Complaint / review text:
Purchased Two Hunter "5 Minute Fans" from Lowe's 18 months ago, while remodeling our home. We just installed the fans two months ago, and fans work fine to date. However the light kits BOTH have problems. We smell an electrical/burning rubber type odor, and the lights go off after just a few minutes. This occurs each time lights are turned on, but does not occur with just the fan running. There is only one way to install these, so no issue with install, and electrical issues have been ruled out.
We contacted Hunter and were told, "Sorry, your one year warranty is expired", and there's nothing they can do to help. We were told we could buy new light kits, at the retail price. This is evidently a known problem, judging from the similar complaints we have seen online. We are replacing the fans with Hampton Bay products from Home Depot. Hampton Bay seems to value the customer - What happened to Hunter quality "since 1886" and customer appreciation?