Complaint / review text:
I walked in a store today Saturday May 10th, 2014 at around 3:30 pm at Del Amo Fashion Center in Torrance, California and asked an associate - later on I realize she was a management member. I asked her about an email I have received, because I didn't see any signs that said an additional 40% off so I said “Excuse me I received an email that says a 40% off.” And she said with a rude tone “Yes, but only off full price items NOT on sale items.” First of all I never asked if the sale items had an additional off, like I couldn't afford to paid full price and she said with a rude tone “AND YOU HAVE TO SHOW ME THE EMAIL FIRST.” Since when you show associate your personal emails??..
Other than when you have a barcode to scan, as a manager she should have known that the 40% off was only for card holders members and stick with the question that I asked. All she had to say is “Yes mam we do have a 40% off but when you pay with your Gap card…” Not making me feel like I was lying about the email, and making me feel like I couldn't afford to paid full price. I wanted to let you know the type of management you hired and how she can make you lose a client and money, because after this I am going to cancel my account.