Complaint / review text:
I am so... Upset I order flower for my mom for Mother's Day from JUSTFLOWERS and when my Mom did not get her flowers until 3pm 05/12/14 after Mother's Day. She received her arrangement. It was the most embarrassing thing I have ever seen when talking to her over Skype. I contacted Florist Image flowers and gifts in Elma, WA that did the arrangement. I spoke with the owner, and she told me that what was what she was told to arrange, it was to be one sided with flower of green, pink, white with filler. The flowers the florist used were not even close to what was shown on web page (Purity bouquet #3141-4163-1101-234) photo of the arrangement that my mom received by florist attached, with the arrangement that she should had receive (at lest similar) and I asked that she pick them up, we don't want them.
Owner stated that her Husband will be picking up the arrangement but it's Wed and still they have not picked them up. I can go to any store and buy flowers and have my 4 year old arrange them better than what Image Flowers and Gifts in Elma handed her!!! I spent 72.00 and what she got was a value of $0.00. Then I get a call from the customer service department that want to refund only $10.00 of the $72.00. What a scam... And I will never use them Just Flowers again!!! I want a refund asap.