Complaint / review text:
I ordered a book on 20 Apr for delivery on 06 May. On the 6th there was no delivery and I called to be told that the supplier was out of stock and the buyer had to order more. On the same day I got an email from Marietjie van Eyssen advising that the book would arrive from the supplier in 5 working days (13 May) and would be delivered to me thereafter, which did not happen.
I called again twice this week to be told that the books have not been ordered from the supplier. Why do I have to call first before you can advise me of the delay? When ordering via Kalahari I would receive email notifications if the order was delayed, not call and follow up when there is no delivery.
This is highly disappointing - considering that I have been encouraging the students in my class to order all their books via Takealot - and those who have ordered the same book from you have received it. How is that possible if they ordered after, I did yet I am being told that the stock ran out. I know you have the books because my friend received hers today and she works next door to my offices.
I am disappointed and have no reason to order from you anymore. I will get my textbooks elsewhere.