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Complaint / review / scam report
Ancestry.com
The website was vague about upgrading a membership and...

Complaint / review text:
The website was vague about upgrading a membership and ability to cancel, and was intentionally misleading. I upgraded my US membership (in good faith) to a (useless) World Membership. Ancestry.com has refused any refund even though the membership was cancelled well within the 30 day cancellation period. They said that by upgrading my one month membership that I added another month to my membership and therefore cannot get a refund. It's not a lot of money, but just based on principle I have disputed the charges with American Express and have filed a complaint with the Better Business Bureau.

Contact information:
Author: Contact with Author


Offender: Ancestry.com

Country: USA
Site: www.ancestry.com

Category: Shops, Products, Services

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