Complaint / review text:
The website was vague about upgrading a membership and ability to cancel, and was intentionally misleading. I upgraded my US membership (in good faith) to a (useless) World Membership. Ancestry.com has refused any refund even though the membership was cancelled well within the 30 day cancellation period. They said that by upgrading my one month membership that I added another month to my membership and therefore cannot get a refund. It's not a lot of money, but just based on principle I have disputed the charges with American Express and have filed a complaint with the Better Business Bureau.