Complaint / review / scam report
Consumer service not up to scratch

Complaint / review text:
I have had a Truworths account for longer than I can remember. I received a voucher for R150 in the post. I have been to our local Truworths and could not find anything for my husband. I actually don't know who you are catering for at this store (extremely small men)?? However we had to go to Cape Town on the 16th June and decided to go to Cavendish Square where we found items appropriate for my husband. I gave the lady the voucher and she told me that the voucher expired on the 7th. She however told me she would phone and find out if this could be used and was very polite. I explained the problem about the size. Shelley Arendse was the person at who answered the query and was very adamant about the fact that the discount had expired. Not even interested in the fact that I have been a consumer for 30 odd years and paying my account regularly and the fact that you cannot buy anything if the store in your town does not cater for your size. I am very disappointed in the staff of Truworths for this type of treatment.

Contact information:
Author: Contact with Author

Offender: Truworths

Country: South Africa   State: All Country   City: Head Office

Category: Shops, Products, Services


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