Complaint / review text:
I have a Jet account (account number: 7006600100018969511). Ihave this account for many years (not sure but around 15 years). I was asked once during this time (in a Jet store in Amanzimtoti) whether I want to increase my credit limit. Response: "no thank you". My credit limit was increased! My credit limit was increased numerous of times without me authorising or asking for it! Middle May 2014; I phoned the account department at 0860 113 639 and aked that my credit limit be reduced to R2000-00. I was told to pay the amount of R6350-00 before it could be reduced. I paid on 22 May 2014. I phoned on the same number and was told that my credit limit was now reduced to R2000-00 (calls are recorded etc!) On 30 May; my wife enquired at Jet store Eastgate what the available credit amount was. The sales lady told my wife that the credit limit was never reduced! On that day my wife paid the amount of R400-00 at the store and I paid the amount of R550-00 via EFT. I requested that my credit limit be reduced three times after the 30st with no effect! On 28 Jul, I phoned the office again, I was told that a manager would phone me back. I am still wating - Credit limit: R11561-00. Unacceptable!