Complaint / review text:
I was the seller in an Ebay transaction. The buyer didn't respond to any emails inquiring about payment (I gave him approx. 2 weeks) so I opened a dispute with Ebay. The dispute got the buyer to pay for the items and he paid with PayPal. About a week or two later the buyer then opened a dispute with PayPal saying the items shipped were not as described. He said one of the items was damaged. The items were in the condition as described in the auction listing and there was absolutely no damage.
In my response to PayPal I went on to explain that if there was damage it had to have occurred during shipment. (I actually don't even think there was damage to begin with - that the buyer has buyer's remorse and was attempting to get what he wanted but at a less than agreed-on price.)
Also know that the buyer declined insurance. I thought that the purpose of insurance was to protect against lost or damaged goods. So basically I think the buyer used the not-as-described claim to get around the fact that he didn't purchase insurance and/or to pay at a lower price. I'll re-state that I don't think there's damage but at this point I think he'd purposefully damage the item to now provide evidence if it was required.
I disputed the claim with PayPal by which the buyer wanted a refund for some of the original purchase price. PayPal sided with the buyer and I did not get an explanation as to how they came to their decision. How does this impact me? PayPal says the buyer was entitled to a full refund and now I'm going to get back a damaged item - an item that was not damaged when I shipped it.
PayPal says the refund stipulation is that the buyer ship the item back in its original condition but that is literally impossible because there was no damage when shipped. All said, and I'll go back to the point that I had to open an Ebay dispute to get the buyer to pay, the buyer was able to work the system to get out of paying and I'm stuck with something damaged.